Delivery

Delivery charges are added to your order based on the total weight of the packaged goods and are shown at the point of checkout.
Delivery is available online to UK addresses only. For any overseas enquiries please contact at grasmhor@gmail.com, stating your required items and delivery destination.
All orders are dispatched using Royal Mail Recorded Delivery. You should receive your order 3-5 business days from the date your payment is credited to the our account.

Delivery cannot be made to PO Boxes.

No change or update of delivery address can be made after an order is processed.

In cases where your package has not been delivered to you within 20 days of dispatch then please contact support@kasefilters.
Customers are responsible for providing a correct and complete shipping address.

Returns

Customers may cancel their order for a full refund if it has not been processed with notification by email to grasmhor@gmail.com. After orders have been processed they must be returned in accordance with the returns policy.

14 day Change of Mind and Returns policy
If you have changed your mind about a purchase you may return your order, at your cost, for a full refund, within 14 days of receipt of your package as long as the following criteria have been met:
1. The items were purchased from Tim Wilcock Photography
2. The items are New and Undamaged as received
3. All original product packaging, accessories and manuals must be returned intact.
There will be a 20% restocking fee if requested are made, and granted, after the 14 day period.
Refund requests due to a price drop may not be accommodated after an order is processed. No refund of a price drop will be issued after items are dispatched.
You must return the order to the address provided along with a return authorisation otherwise you may not receive a refund.
Please contact Tim Wilcock Photography at grasmhor@gmail.com for return authorisation and returns address before sending any packages. No damage or loss during transit will be covered so please ensure you send any parcels with the appropriate postal insurances.

14 days dead on arrival or replace and warranty
If you find within 14 days or receipt of your items that there is a fault due to manufacturing defects you are entitled to a full refund or replacement on a like for like basis, excluding any refund on the postage, given the following criteria:
1. The items were purchased from Tim Wilcock Photography
2. The items are New and Undamaged as received
3. All original product packaging, accessories and manuals must be returned intact.
4. The product in question is examined by the manufacturer and is confirmed to have a defect(s) after its return.
If the product is found to be defective after the 14 day period you will be covered by the 1yr warranty service directly through Kase Filters UK. Please contact the CS team at support@kasefilters.com
Damage on packaging or box are not accepted as case of defective items and are not eligible for any refund or replacement.
Please contact Kase directly at support@kasefilters.com for returns authorisation and returns address before sending your package.

Warranty
All products are issued with a 12 month warranty against manufacturing defects. The warranty is not transferable to any other person.

Isle of Skye, Scotland     Tel: 07909 902134     Email:grasmhor@gmail.com

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